I can't sign in

The sign-in page rejects your email and password, or you cannot get past it.

The email or password is wrong

The page shows "Invalid email or password". It shows the same message for a wrong password, an email address with no account, and too many attempts.

1. Check the email address. Use the address you created the account with. Capital letters do not matter.
2. Check the password. Capital letters matter. Check that Caps Lock is off.
3. If you still cannot sign in, reset your password. If you are not sure which address you used, request a reset for each one. An email arrives only for an address that has an account.

Good Steward Local and Good Steward Money use separate accounts. A Good Steward Local sign-in does not work in Good Steward Money. To start, see Create your account. To bring your data over, see Import a backup or a Good Steward Local export.

Too many attempts

You can try 10 times in 15 minutes with the same email address from the same network. After the tenth try, the page shows "Invalid email or password" even when the password is right.

Wait 15 minutes, then try again.

The Sign in button does not respond

The Sign in button is faded and cannot be selected until the page has finished loading. Wait a few seconds. If it stays faded, reload the page.

The page says "Something went wrong"

The page shows "Something went wrong" and a Try again button. The line under it reads "We couldn't open this page. Please try again." or "We couldn't open Good Steward Money. Please try again." The app could not load the page.

1. Select Try again.
2. If the same screen comes back, wait a few minutes, then reload the page.

On the reset password pages, "Something went wrong — please try again." can also show in a red box above the button. Your request did not go through. Select the button again.

The reset link does not work

After you select Update password, the page says "This reset link is invalid or has expired. Please request a new one." The link is older than 1 hour, was already used, or was replaced by a newer request.

1. Select Request a new one at the bottom of the page.
2. Enter your email address and select Send reset link.
3. Open the newest email only.

The reset email does not arrive

1. Wait a few minutes.
2. Check your spam or junk folder. The email is titled "Password Reset Request" and comes from support@goodsteward.io.
3. Check that you entered the address of your account. If no account exists for an address, no email is sent.
4. Check the limits. After 3 requests in an hour for one address, no more emails are sent, though the page still says a link is on its way. After 5 requests in an hour from the same network, the page shows "Too many reset requests — try again later." In both cases, wait an hour and try once more.

You were signed out after changing your password

This is expected. Changing or resetting a password signs you out on every device. Sign in with the new password. After you change it on the Profile page, the sign-in page shows "Password changed. Sign in with your new password."

You signed in but see the Billing page

See Some pages show a lock.

Still not fixed

Email support@goodsteward.io with the address of your account, what the page shows, and when you tried. Do not send your password.