Some pages show a lock
Pages with a lock mark need an active plan or trial. Choose a plan on Billing to open them.
Updated November 10, 2026
A page shows a lock mark, or Billing opens instead of the page you chose.
How the lock looks
- In the sidebar, locked pages have a small lock on the icon.
- On a phone, the Home, Budget, Transactions and Reports tabs have a small lock on the icon. On the Menu page that the More tab opens, most rows have a lock at the right end, and the Switch button in the Current budget file card shows a lock.
- Selecting a locked page opens Billing with a message such as "Pick a plan to open Reports."
- Some controls have no lock but still open Billing. These include the logo at the top of the sidebar, the choices in the budget switcher, Add in the top bar on a phone, and Manage tags and View trash on Settings. A keyboard shortcut, bookmark or typed address that leads to a locked page does the same. The message is "Your budget is ready. Pick a plan to open it." If your budget has no categories yet, the message is "You'll need an active plan to continue. Pick one below."
- If you have not finished setup, a locked page opens the setup first.
- Billing, Settings, Profile and the More tab stay open.
You have not chosen a plan
Billing shows plan cards with Start free trial on them and no status card.
- Open Billing.
- Choose a plan. See Start a plan or free trial.
Your plan ended
Billing shows plan cards with Select on them and no status card. You had a plan before, so the free trial is not offered again. See What happens when your plan ends for the reasons a plan ends.
- Open Billing.
- Choose a plan.
Your data is still there.
If the status card shows an end date, your plan has not ended and no page is locked. Select Resume plan to keep it. See Cancel or resume your plan.
You need your data now
Export a full backup from Settings, under Your data. A backup holds the active budget file only. On a computer, a file you choose in the budget switcher still becomes the active file, so you can export it next. See Back up and export your data.
Still not fixed
Email support@goodsteward.io with the email address of your account and what Billing shows: a status card or plan cards, and the message at the top of the page.