Emails Good Steward sends
Every email the app sends, when it is sent and who it comes from. None can be turned off.
Updated November 10, 2026
Good Steward Money sends the emails below to the address you sign in with. Each one has a fixed trigger. You cannot turn any of them off, and none has an unsubscribe link. The app sends no weekly summaries and no transaction alerts.
Emails come from one of two senders:
- Good Steward, support@goodsteward.io
- Merlin, merlin@goodsteward.io
Replies go to the sender's address. If an email does not arrive, check your spam or junk folder.
Account and bank emails
| Subject | When it is sent | From |
|---|---|---|
| Welcome to Good Steward | Once, when you create your account. | Merlin |
| Confirm your email address | When you create your account, and each time you select Send a new link in the banner. The link works for 24 hours. See Confirm your email address. | Good Steward |
| Password Reset Request | When you request a reset link for an address that has an account. The link works for 1 hour. See Reset a forgotten password. | Good Steward |
| Action Needed: Please Reconnect Your Bank Account, or Action Needed: Please Reconnect Your Bank Accounts when more than one bank needs attention | When a connected bank reports an error and stops syncing. You get one email that lists every bank marked Needs attention, never one email for each bank. It is sent by a check that runs once a day, so it can arrive up to a day after the error. If a bank still needs attention, you get the same email again 3 days after the first one, and then once a week. A bank leaves the list when you reconnect it, disconnect it, or it starts syncing again. Disconnecting a bank, including one you disconnect yourself, does not send this email. See A bank needs attention or is disconnected. | Good Steward |
Plan and trial emails
| Subject | When it is sent | From |
|---|---|---|
| Thanks for subscribing! | When you finish the secure checkout page for a plan or a free trial. It is not sent when the first payment is taken. If you moved from Good Steward Local, you get Your move to Good Steward Money is set up instead. | Good Steward |
| Your move to Good Steward Money is set up | When you finish checkout and have confirmed your Good Steward Local subscription. It gives the date your Good Steward Local subscription ends and the amount and date of your first Good Steward Money payment. It is not sent for a Life Time Free plan or when your first payment is taken at checkout. In those cases you get Thanks for subscribing! instead. | Good Steward |
| Your first Good Steward Money payment is on {date} | Once, 7 days before your first payment, if you moved from Good Steward Local. It is not sent when the first payment is within 7 days of checkout, or if you cancelled. See Keep your Good Steward Local price. | Good Steward |
| Checking in on your Good Steward free trial | Once, 7 to 14 days after your free trial starts. It is not sent if you moved from Good Steward Local. | Merlin |
| Your Good Steward trial ends tomorrow | Once, the day before your free trial ends, by the date in your time zone. It says your card on file is charged when the trial ends. It is not sent if you cancelled during the trial or moved from Good Steward Local. If a day is missed, it comes on the last day, before the trial ends, and the subject says "today". | Good Steward |
| We're sorry to see you go | Within a day after you cancel your plan or free trial. Your access continues. | Merlin |
| Your Good Steward plan has ended | When your plan or free trial ends. | Good Steward |
| Your budget is saved. Pick a plan to open it. | Once, 3 to 10 days after you finish setup if you have not chosen a plan. | Merlin |
| Confirm your Good Steward Local subscription | When you ask to keep your Good Steward Local price, and when you first open Billing without a plan and a Good Steward Local subscription exists for your address. A request within 5 minutes of the last email, or after 3 requests in an hour, sends nothing. The link works for 1 hour. See Keep your Good Steward Local price. | Good Steward |
For plans, trials and cancellation, see Plans and the free trial.