A bank needs attention or is disconnected
Fix a bank marked Needs attention or Disconnected so transactions start arriving again.
Updated November 10, 2026
A bank is marked Needs attention or Disconnected, or transactions have stopped arriving from it. You see the problem in these places:
- A band at the top of Home and Accounts says a bank needs to be reconnected, or "2 banks need attention" when there are several. Select Fix it → to open Linked banks.
- An amber dot on Linked banks in the sidebar (on a phone, on the More tab and the Linked banks row), and beside account names on Accounts.
- A Needs attention or Disconnected label on the bank's card, and on the account's Transactions and settings pages.
- An email with the subject "Action Needed: Please Reconnect Your Bank Account" ("Bank Accounts" when several banks need attention). It lists every bank marked Needs attention. It arrives within a day of the error, again 3 days later, and then once a week until each bank is fixed or disconnected.
The bank shows Needs attention
The connection to your bank reported an error. Syncs that run when you open Good Steward, and the daily sync, skip the bank until it is fixed.
- Select Fix it →, or select Linked banks.
- On the bank's card, select Reconnect.
- Sign in to your bank again in the secure connection window.
Good Steward refreshes the bank's accounts that are linked in this budget file, brings in the transactions you missed, and removes the label.
If a message appears instead:
| Message | What to do |
|---|---|
| "Reconnect was cancelled." | You closed the window. Select Reconnect again. |
| "Couldn't finish reconnecting" or "Couldn't start reconnect" | Try again. |
| "Reconnect is temporarily unavailable" or "Reconnect isn't available right now" | Wait a while, then try again. |
| "Reconnected. Use Sync to refresh." | You signed in, but Good Steward could not refresh the accounts. Select Sync on the card. |
If you no longer use the bank, select Disconnect on its card. A disconnected bank is left out of the reminder emails. See Disconnect a bank.
The bank shows Disconnected
The connection has ended, either because you selected Disconnect or because the connection itself ended. Select Disconnected (N) at the bottom of Linked banks to list these banks.
- If you disconnected the bank yourself, connect it again. See Disconnect a bank.
- Otherwise, select Reconnect on the bank's card and sign in again.
If the dot beside an account on the bank's card is grey, the account is no longer linked. Select Add accounts. In that account's row, choose your account under Match to existing account, then select the button at the bottom.
Reconnect does not clear the problem
- Select Disconnect on the bank's card, then confirm. Your accounts and transactions stay.
- Connect the bank again.
- In Choose accounts to import, choose your account under Match to existing account for each bank account, then select the button at the bottom, such as Import 2 accounts.
Matching keeps each account's transactions. Choosing an import option creates a second account.
A sync says it couldn't update
"Couldn't update 1 account" means a sync failed. Try again later. The message also appears when your plan does not cover the bank. See Bank connections and your plan.
Still not fixed
Email support@goodsteward.io with the bank's name, the message you see and when it started. Do not include your bank password.